I brought my iPhone 5s to have the screen replaced and they damaged the front camera. It's been exactly a month later and, after a phone call and three visits in person to the store, it still isn't fixed. I was told to come in on a specific day and time and the manager would fix it - but he was tied up in interviews and would not stop to fix the phone. Tech service and customer service - not really!
Old review: They had the wrong prices on products, sales person wasn't knowledgeable about products on display and wouldn't even try to sell me a computer. I asked what was in stock and he wouldn't even give me answers. Also computers that the website said were available in store apparently were not.
The guys at Staples worked on my computer for over an hour to fix the problem. They were very patient with my computer iliteracy and then never charged me a nickle. Thank you Staples!
We brought in a small piece of luggage and a laptop (Mac pro) to be boxed and shipped by staples. THEY BOXED and shipped these items for us with NO packing material! They knew there was a lap top because we told them so and they put a lithium battery warning sticker on the box.
Upon arrival at the destination our lap top screen was cracked and ruined! UPS refused the claim due to poor packaging! Staples said they would NOT COVER THE DAMAGE due to no insurance purchased!!!! SERIOUSLY PEOPLE.....STAPLES PACKAGED THESE
BEWARE! This is negligence and BAD BUSINESS!!! They are incompetent!
We paid more than 50$ for this boxing and shipping and that did NOT INCLUDE INSURANCE when you have THEM DO THE PACKAGING!!!!
ITEMS FOR US! They did NOT COVER their own work and boxing!
#staples #badbusiness #poorshipping #badcustomerservice #badpackaging #incompetent #negligence
Update: After recent visits problems with pricing still exist. Issues were fixed promptly and I also had a good experience with the in store pickup. Sales were also good.
Staples is a US Electronics Store based in Littleton, New Hampshire. Staples is located at 804 Meadow St, Littleton, NH 03561, USA.
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